How we deliver
How we deliver
We use estimate freight fee when you place your order.
When we send you final invoice, you can see your freight fee.We will try our best to match the estimate freight fee, but we have the right to charge the actual freight fee if the actual freight fee is $10.00 more than the estimate freight fee.
Once we’ve received your payment, please allow:
Urban delivery: 2-15 business days
Please note, your order may arrive in multiple packages. Tracking information will be emailed to you upon dispatch or can be viewed at Track your order.
Allow 4 business days from placing your order, for the delivery details to be confirmed by email.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in full.
Our carrier is Courier Companies like CourierPost, Fastway, etc.
The tracking number in your shipping confirmation email(s) will allow you to track your package.
No, you can’t change your delivery address once your order has been placed.
Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.
If your order can’t be delivered it will be returned to our stores. A refund will then be processed and takes 3-5 business days to be processed back into your account after we get your bank details. If you still want to purchase the items you can order online again or buy in store.
Once the package is returned to our store, we’ll refund the cost of the items, excluding the delivery fee which is non-refundable.
In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.
We acknowledge that failed deliveries are disappointing for our customers and ask that if you do live in a location which is difficult to access, please use the delivery address of a local post office or news agency to collect your order from.