Process
01
Shop online as usual and add your products to cart
02
Browse or search product which you want
In the checkout select “Click & Collect”. Then select the store you would like to collect from and complete your order. This service is available only Auckland area
03
Receiving Email
We will email you when your order is ready at your selected store for you to collect (3-7 working days from order for standard items, 7-10 working days for oversized items)
04
Collect your item at a store
Head into store with your order confirmation (if you don’t have a printer don’t worry, you can show us your email on your phone). Remember to bring some identification with you into store and collect from the POS counter.
Cost
Click & Collect
Auckland
FREE
$5
North Island
South Island
$7
$15
FAQ
Is Click & Collect a FREE service?
Yes – Click & Collect is FREE.
How long do you hold Click & Collect orders?
We hold Click & Collect orders for 10 calendar days after you receive your collection notification.
If you do not collect your order within 10 calendar days we will cancel the order and contact you for refund and will charge $3.00 for service fee.
Why does it take days before it is ready to collect?
Your order will be picked from our online fulfilment centres and sent to your chosen store, the days in between is the time it takes to be picked and travel between stores.
What payment type can I use?
Bank transfer or deposit
Can someone collect my Click & Collect order for me?
Yes – family and friends can collect your order on your behalf. Just make sure they bring:
- A copy of the order collection notification
- A note signed by you, detailing who will be collecting the order on your behalf
- Their own photo ID to match the approved name for collection
Are all products available for Click & Collect?
Most items are available for Click & Collect but there are some exceptions. Click & Collect will be shown as a delivery method at checkout if it is available for your selected items.
Is Click & Collect available at all stores?
Click & Collect is available at all of our Auckland stores.
Can I return an item in store once I collect my order?
Yes, If you change your mind and decide to return items/s, you can contact us to get a confirmation of refund or exchange. You can return to any of our stores for either a refund or exchangeore.
Find out more in our Returns Policy.
Got a question?
If you have any questions or concerns,
please contact us. We’re here to help you!